Frustrated - Guild Wars Forums

dragongypsy · Jan 16, 2010, 04:06 AM // 04:06

About 3 weeks ago, while playing the game, I was forced to change passwords by NCSoft, and to enter a character name for access. I have since received several different passwords from NC. Nothing works. They say that my character name and email are validated. But I have a dozen emails from the help saying enter this, enter that. The latest was to send them the 25 digit registration code. I found my code has exactly 23 digits. They are now saying that I have a "trial version" of Guild Wars. And to go out and buy another game with the 25 digit key. I bought my game at Comp USA and I have been playing it for months. I did not down-load any free trial. What gives?

Lusciious · Jan 16, 2010, 04:32 AM // 04:32

I don't think NCSoft would ever force someone to change their password ? o.o

Nitron · Jan 16, 2010, 05:09 AM // 05:09

Yeah, that sounds like the situation mentioned in the sticky about the "spooky emails."

End · Jan 16, 2010, 06:50 AM // 06:50

I would however be amused if you accidentally put in the wrong serial

put in the buddy key or whatever they call them these days...

however the forced to change passwords seems fishy..

Bob Slydell · Jan 16, 2010, 06:57 AM // 06:57

I've never heard of them forcing anyone to change their passwords. Only thing that comes close in my mind is the red text on the GW login screen. You don't mean this do you, and chose a sort of bad way to describe it?

I also think passwords cap at 13 chars, so try entering only 13 chars, nothing above 13 characters in the password when trying to log in.

C4RB1N3 · Jan 16, 2010, 08:00 AM // 08:00

This sounds fishy, ArenaNet would not "force"anyone to change their password, unless there was a recent and major security breach, in that case EVERYONE who has an account with ArenaNet and NCsoft would have to change their passwords, if you are haveing problems logging in the best thing to do is go to plaync.com or ncsoft.com and submit a support ticket and be sure to include the following.

Here is my account information:
NCsoft master account name: ENTER ACCOUNT NAME HERE
First and last name: ENTER FIRST AND LAST NAME HERE
Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE
Date of birth: ENTER DATE OF BIRTH HERE
Serial codes/access keys: ENTER CODES/KEYS HERE
Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE

then sit back and wait for an e-mail from NCsoft, otherwise there is nothing more you can do.

Eragon Zarroc · Jan 16, 2010, 04:32 PM // 16:32

doubt that it is ncsoft

Anonymous IXl · Jan 16, 2010, 06:53 PM // 18:53

Most of the time people cant get into their accounts or get hacked its quite funny because its their own stupidity... If you use some common sense there is a lot less of a chance at you being unable to log onto your account.

Jan 16, 2010, 04:06 AM // 04:06	#1
dragongypsy Pre-Searing Cadet Join Date: Jan 2010 Location: California Profession: R/P	Frustrated About 3 weeks ago, while playing the game, I was forced to change passwords by NCSoft, and to enter a character name for access. I have since received several different passwords from NC. Nothing works. They say that my character name and email are validated. But I have a dozen emails from the help saying enter this, enter that. The latest was to send them the 25 digit registration code. I found my code has exactly 23 digits. They are now saying that I have a "trial version" of Guild Wars. And to go out and buy another game with the 25 digit key. I bought my game at Comp USA and I have been playing it for months. I did not down-load any free trial. What gives?

Jan 16, 2010, 04:32 AM // 04:32	#2
Lusciious Krytan Explorer Join Date: Jan 2009 Location: I'm from Singapore but i live in Shanghai ATM Guild: Order of [Thay] Profession: N/	I don't think NCSoft would ever force someone to change their password ? o.o

Jan 16, 2010, 05:09 AM // 05:09	#3
Nitron Pre-Searing Cadet Join Date: Jan 2010 Location: The obscure, t-shirt producing planet known as earth Profession: E/R	Yeah, that sounds like the situation mentioned in the sticky about the "spooky emails."

Jan 16, 2010, 06:50 AM // 06:50	#4
End Forge Runner Join Date: Jan 2008 Location: Rubbing Potassium on water fountains. Guild: LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember) Profession: N/A	I would however be amused if you accidentally put in the wrong serial put in the buddy key or whatever they call them these days... however the forced to change passwords seems fishy..

Jan 16, 2010, 06:57 AM // 06:57	#5
Bob Slydell Forge Runner Join Date: Jan 2007	I've never heard of them forcing anyone to change their passwords. Only thing that comes close in my mind is the red text on the GW login screen. You don't mean this do you, and chose a sort of bad way to describe it? I also think passwords cap at 13 chars, so try entering only 13 chars, nothing above 13 characters in the password when trying to log in.

Jan 16, 2010, 08:00 AM // 08:00	#6
C4RB1N3 Frost Gate Guardian Join Date: Mar 2006 Guild: Looking For One. Profession: Mo/	This sounds fishy, ArenaNet would not "force"anyone to change their password, unless there was a recent and major security breach, in that case EVERYONE who has an account with ArenaNet and NCsoft would have to change their passwords, if you are haveing problems logging in the best thing to do is go to plaync.com or ncsoft.com and submit a support ticket and be sure to include the following. Here is my account information: NCsoft master account name: ENTER ACCOUNT NAME HERE First and last name: ENTER FIRST AND LAST NAME HERE Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE Date of birth: ENTER DATE OF BIRTH HERE Serial codes/access keys: ENTER CODES/KEYS HERE Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE then sit back and wait for an e-mail from NCsoft, otherwise there is nothing more you can do.

Jan 16, 2010, 04:32 PM // 16:32	#7
Eragon Zarroc Atra estern?? ono thelduin Join Date: Jan 2008 Location: Madness Incarnate Guild: [Duo] Profession: W/P	doubt that it is ncsoft

Jan 16, 2010, 06:53 PM // 18:53	#8
Anonymous IXl Lion's Arch Merchant Join Date: Nov 2009 Location: ON, Canada Guild: Super Galactic Mystery Solvers [Clue] Profession: Mo/Me	Most of the time people cant get into their accounts or get hacked its quite funny because its their own stupidity... If you use some common sense there is a lot less of a chance at you being unable to log onto your account.